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Guest vs. Customer
I want to talk about the one thing that we all drive ourselves to have more of and that is customers. To me, customer, or client, has a...


Built for Service Excellence
Hello, my name is James I can’t wait to share with you some of my thoughts and education throughout my years of industry experience. I...


Disney Institute Training for Exceptional Customer Service
"Excellent service does not simply come from a friendly transaction or helpful technology—it is the result of truly understanding your...
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